Stock and dispatch confirmation
Website availability can change. The sales team confirms stock, quantity, configuration and the estimated dispatch date in the quotation or order confirmation. Same-day dispatch is not guaranteed unless it is confirmed in writing.
Freight and delivery charges
Freight depends on product type, weight, quantity, destination, insurance requirement and carrier. The quotation states whether freight is included, charged separately or payable to the carrier.
Address and contact details
The buyer must provide a complete delivery address, PIN code, contact number and any access or unloading instructions. Costs caused by an incorrect or incomplete address may be charged to the buyer.
Packaging, tracking and transit
Orders are packed according to product type and handed to the selected courier or freight service. Tracking or consignment details are shared when available. Carrier timelines are estimates and can be affected by weather, holidays, route restrictions or operational delays.
Inspection on delivery
Check the package condition before accepting delivery where the carrier permits. For visible damage, shortage or a wrong item, preserve the packaging, record photographs or an unboxing video and contact Naza Market promptly using the timeline stated in the quotation or invoice.
Risk and responsibility
Applicable transit risk, insurance and claim responsibility are confirmed in the commercial documents. Do not assume free replacement for carrier damage without the required evidence and claim process.