Before dispatch
A cancellation request must be made before dispatch and is subject to written confirmation. Special-order, configured, imported or quantity-reserved items may not be cancellable after procurement or allocation begins.
After dispatch
Once an order has been handed to the carrier, cancellation may not be possible. Any return-to-origin freight, handling or other actual cost may be deducted where applicable and communicated before settlement.
Wrong, short or visibly damaged delivery
Contact Naza Market promptly and preserve the invoice, outer packaging, labels and product. Photographs and an unedited unboxing video may be required. Claims are reviewed against dispatch records and carrier evidence.
Compatibility or change-of-mind returns
B2B products are not automatically returnable because of a change of mind or an incorrect compatibility assumption. Confirm model, interface, operating requirements, condition and warranty before approving the quotation.
Warranty cases
Warranty service follows the written manufacturer, seller or testing warranty supplied with the order. A warranty claim is not the same as a return, and the resolution may involve diagnosis, repair, replacement or service-center handling.
Refunds and adjustments
When a refund or credit note is approved, the method and expected processing timeline are communicated in writing after inspection and commercial reconciliation.